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Terms & Conditions

These Terms & Conditions apply to the use of this website. By accessing this website and/or by placing an order you agree to be bound by these terms and conditions. If you want to ask us anything about our terms and conditions please email us at or call us on (+44) 01925 269783.

The website is operated by Living Colour Floral Design Ltd. A company registered in England and Wales, VAT registration number GB 795 3119 05.

We may revise these terms and conditions at any time by updating this page. If you do not agree to any of the following you should not continue to use this website.

Ordering online

Please place an order with us by ordering via our online shop.

We will send you an order confirmation, detailing the product(s) you have ordered.

Our confirmation of an order takes place when we receive notification of your payment. We will then despatch your order unless you have notified us that you wish to cancel and we have agreed to such changes.

We may refuse to accept an order if goods are unavailable, we cannot obtain authorisation for your payment, if there has been a product pricing or description error and/or if you do not meet the eligibility set out in our terms and conditions.

Whenever possible we will send flowers similar to those seen on the website photograph. If we do have to substitute flowers due to lack of availability or seasonality, we reserve the right to replace flowers of equal or higher value without notice. Should something be completely unachievable, we will contact you to discuss your options.

Please ensure that you enter full and accurate details, including the address and the postal code of the recipient, as well as contact details for yourself.  We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you. Your order will only be processed if full payment details are given.

All prices of the online shop products are inclusive of VAT at the current rate.


Deliveries to the Warrington area are made by hand and delivery charges always apply. We do not deliver on Sundays or Public Holidays (apart from exceptions on special occasions, which will be clear on our website).

Orders must be placed by 12noon when we are open for same delivery in the Warrington area.  If orders are placed outside working hours the delivery will be processed the following working day or on a date stated by yourself.

Should the recipient be away at the time of delivery, a card will be left stating that delivery was attempted. The delivery person may, at their own discretion, leave with a neighbour or other safe place, however, the recipient or the sender may have to re-arrange for collection or re-delivery of the flowers at their own expense.

Flowers delivered to hospitals must contain all the relevant information; ward name or number and bed number or the flowers may be rejected by the hospital. Some wards do not allow flowers so please check this with the relevant hospital ward before placing your order with us.

If ordering new baby flowers to the family home, please check the family have returned from hospital before placing your order to avoid the flowers being delivered prematurely.

Cancellations and Refunds

Should you need to cancel or amend your order please notify us as soon as possible by telephone on (+44) 01925 269783, at least 24 hours before the delivery date. If your order has been dispatched you will be fully charged.

Due to the perishable nature of flowers any complaints, refunds or replacements will be dealt with on an individual basis. Please phone (+44) 01925 269783 or email with any problems you may have with our service.


You must agree that any messages you pass on through us will not be deemed by the recipient, in any way, harassing, threatening, vulgar or abusive. You are entirely responsible for the content on personalised messages, we do not screen messages but may monitor content and reserve the right to refuse the delivery of any message that seems wholly unsuitable or objectionable.


We endeavour to ensure that this website is normally available 24 hours a day. We will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for reasons beyond our control.

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.


Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these and cannot accept responsibility for these websites, their content or availability.

Acceptance of Terms

You will not use the Website/Services for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website/Services you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website/Services.

Living Colour Floral Design reserves the right to update or amend these Terms and Conditions at any time and your continued use of the Website/Services following any changes shall be deemed to be your acceptance of such change. It is therefore your responsibility to check the Terms and Conditions regularly for any changes.

International Use

You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.

Intellectual Property Rights

The Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trademarks, patents and other intellectual property rights and laws.

In accessing the Website you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes any downloading, copying and printing of pages of the Website for personal, non-commercial home use only.


You agree to indemnify and hold Living Colour Floral Design and its employees harmless from and against any breach by you of these Terms and Conditions and any claim or demand brought against the company by any third party arising out of your use of the Services and/or any Content submitted, posted or transmitted through the Services, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by Living Colour Floral Design in consequence of your breach of these Terms of Service.

Disclaimers and Limitation of Liability

To the extent permitted by law, Living Colour Floral Design will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website/Services.

Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.

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